FAQ
Electric Avenue is a leading name in the social casino world, delivering a smooth gaming experience across multiple platforms. Enjoy fast and easy payments with Visa, Mastercard, and direct bank transfer redemptions—no headaches, just fun! Skip the hassle of other social casinos and make Electric Avenue your go-to destination!
Frequently Asked Questions
General Questions
Q. How do I sign up and play?
A. To get started, sign up on our website by filling out the registration form. After submitting, you'll be redirected to your FireKirin login credentials with 100 Silver credits. If you'd like to explore a different platform, reach out to our live support via Facebook Messenger or select "New Platform Signup" from the Messenger menu. Need more credits? You can easily top up your account using a Visa or Mastercard through the wallet section. You'll also receive email notifications to keep you updated.
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Q. What are Silver Credits?
A. Silver credits are bonus promotional credits. They are redeemable for up to $15. In order to be eligible to redeem, you mu​st play, at minimum 100% of the Silver credit amount in wagers. Example: If you receive 5000 Silver Credits, you must play 5000 credits worth of wagers minimum before you are able to redeem for cash.
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Q. I signed up but never received my game credentials.
A. You will receive an email once your platform credentials are assigned to your account. If you don't receive the email, you can still find your platform credentials in the "Player Platforms" section of your account.
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Q. How long does it take for my game to be loaded after a purchase?
A. We are available 24/7 and process purchases as quickly as possible. The current load time is typically between 1-5 minutes. If you have any concerns, feel free to contact our live support via Facebook Messenger.
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Q: What are the Silver Credit redemption rules?
A: To redeem Silver Credits, you must wager an amount equal to 100% of the bonus plus 50% of your deposit. For example, if you deposit $100 and receive a $50 bonus, you will need to wager $100 worth of spins or turns before you can redeem the bonus. Redemptions are available from 10 AM EST to 12 AM EST. During the closure, the redemption request page will be unavailable and will reopen at 10 AM EST.
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Q. What is the minimum and maximum redemption withdrawal?
A. The maximum withdrawal is $300 per 24 hours, with 3 maximum transactions per 24 hour period. The minimum withdrawal is $50.​
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Q. I received less than I cashed out. Why?
A. All redemption methods have a processing fee to cover the cost of check/crypto obtainment and AML / regulations. The fee ranges from 5-10% of total redeem.
Q. How long does it take to receive my winnings?
A. Winnings are processed within 24 hours from request.
Q: I forgot my platform password. What should I do?
A: Visit your account page and request a password reset by following this link: Password Reset.
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Q: Can I create an account without an ID?
A: Yes, you can register by uploading a document, such as a piece of mail with your name on it, as an alternative form of identification. However, please note that you will not receive free credits and will need to purchase credits to start playing.
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Q. How much can I win with Silver Credits?
A. Max of $15 redeemable from Silver Credits, the remainder of credits will be removed from account. Gold credits (received from deposit), have no maximum limit except for $300 per 24/hr period.
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Q. I received my account but it did not have 100 Silver Credits.
A. If your ID and name don’t match, our system can’t process your ID, or you already have an account, you will still receive an account but without the free credits. This policy helps protect our players and ensure game integrity by preventing unauthorized wagers. Once your account is created, the 100 free credits cannot be added. However, you can request free credits through NPN here, and you'll still be able to purchase credits via your account in the wallet.​
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How to play with Crypto
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Q. How do I get a bitcoin address and wallet?
A. We recommend downloading and creating a Coinbase account, as it offers lower transaction fees compared to CashApp and other competitors. **RECEIVE A 100% DEPOSIT BONUS ON YOUR FIRST COINBASE DEPOSIT**
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Q. How do I send crypto to play?
We accept Bitcoin, Ethereum, and Litecoin. Once you've purchased the cryptocurrency of your choice, you can find our current crypto addresses at: https://www.playelectricavenue.com/crypto to send your payment. Please upload your crypto receipt using the form at: https://www.playelectricavenue.com/crypto For further help on how to use Coinbase refer to the links below:
How to buy crypto with Coinbase - https://www.youtube.com/watch?v=kzIBWLgpk6U
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How to send crypto with Coinbase - https://www.youtube.com/watch?v=Mn7gQKMegBo
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How to buy, sell or convert crypto in Coinbase - https://www.youtube.com/watch?v=b9mnNslV7hA
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ACH (Instant Bank Transfer) Winnings Withdrawal​​
Q: How long will it take to receive my payment?
A: Once your payment is accepted, it may take anywhere from instantly to up to 7 business days to be deposited into your bank account. This time frame depends on your bank's processing policies and cannot be adjusted by us. If you need further details about your payment timeline after it has been accepted, please contact your bank directly, as we are unable to provide specific information.
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Q. I have no received my payment link, what should I do?
A. Payment links can take 1-4 hours to be received, if it has been longer than 4 hours, please submit a support request here.
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Q: My estimated payment date has passed, but I haven’t received the funds. What should I do?
A: Once the payment has been sent, we have no control over the process and cannot resend the payment. In most cases, your bank will be able to assist with payment delays, so we recommend contacting them first. If your bank informs you that the payment was returned, we can resend it after we receive it back (typically within 7 business days), but there will be a $35 processing fee.
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Q: I didn’t receive my payment email. Help!
A: To avoid missing your payment, avoid using a Gmail address, as Google often filters payment emails into folders like "Promotions," making them difficult to find. Incorrect email addresses can also lead to failed payments. If you need a payment to be resent, you can request it via email. Please note that resending payments will incur a fee of 5% of the amount or $15, whichever is higher.
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Q: Can I deposit my check into someone else’s account?
A: No, the name on the check must match the name on your bank account. If there is a mismatch or incorrect information, the check will be returned. Returned checks can be reissued, but will be subject to a $35 reissue fee.​